With over 50 years’ experience as an industry leader specializing in comprehensive valued added and supply chain processes, the Hearn Industrial Team is proud to be growing in our Windsor facility. We specialize in transportation, warehousing, quality containment & inspection services, and assembly sequencing operations to support the automotive and other industries. We are currently accepting resumes for the following role: Systems & Network Administrator
Salary & Shifts:
- $55,000 to $60,000 annual depending on experience
- Days – exact hours to be determined
- Mandatory weekends when needed
Qualifications & Skills
- 5 years of experience
- Completion of a post-secondary degree or diploma in Computer Science or Information Technology
- Demonstrated experience related to network and server administration in Windows environment
- Experience working with small IT teams with an ability to identify and implement innovative solutions
- Demonstrated proficiency working with business productivity software (Office 365)
- Demonstrated customer service skills, effectively able to communicate technical issues and respond to non-technical customers
- Solid literacy skills in English (reading, vocabulary, writing and comprehension). All employees will be required to complete their Health & Safety and other training (including Health & Safety policies) may be required upon the start of employment.
Primary Responsibilities
- Provides support for operating systems, business applications, security tools, servers, wireless network and local and wide area networks
- Installs, configures and maintains network hardware, software, and Peripheral devices, as directed
- Upgrades, maintains, monitors and supports third party applications as directed; escalates issues, as appropriate
- Monitors and reports on network usage, availability and efficiency
- Develops and implements processes and procedures to improve efficiencies and IT service levels
- Troubleshoots technical issues
- Researches and recommends technical features, enhancements or changes to support betterment of operations
- Maintains and keeps up-to-date technology inventory database
- Provides assistance with the administration of telephone and voicemail systems
- Responds to staff requests for support of computer hardware, software, technology equipment and resources
- Creates and leads training sessions and creates documents to assist staff and public in the use of technology and equipment
- Provides guidance, direction and training to staff, referring performance issues and training needs to the appropriate Manager
- Actively maintains skills and knowledge of emerging technology trends by participating in conferences, training, communication and engagement with other professionals in the library and/or IT community
- Provides excellent customer service to internal and external customers
- Promotes a positive impression of the Hearn’s Industrial Services in all interactions
- Actively participates in meetings, workshops and training sessions
- Other duties as assigned