We are currently seeking an energetic, customer service-oriented individuals who have previous experience working in a manufacturing / quality / warehouse / supervision capacity, to work proactively with our customers to lead service teams.
Required qualifications for this job are:
- 1 year of experience in a supervisory role in the manufacturing sector
- 1 year of experience working in a warehousing, automotive, manufacturing or quality related role
- High school graduate, with post-secondary education preferred
- Valid G license and reliable transportation, and must also be willing to drive to customer locations when required (mileage compensated)
- Ability to work afternoons and, weekends and, be on call if necessary
- Proficient at reading, writing and comprehending English
- Must have computer / internet access from home
- Cell phone to be provided
Our Team Lead is responsible for learning the scope of the job, and ensure all team members are trained, and working to specification. Key job duties include:
- Work with clients to understand the needs of the job, environment, and ensure compliance to specifications; ensure all team members are trained in site specific requirements, safety expectations and protocols and job expectations
- Ensure a clear understanding of the work process/scope, time frames and contingency planning where needed; meet customer requirements to have jobs completed with accuracy and efficiency
- Meet with and train new employees on specific customer site and job requirements as needed
- Ensure all time and attendance reports are completed by employees and authorized, submitted on a daily basis
- Oversee staff while on assignments – may be required to travel from various customer sites ensuring processes are running smoothly and efficiently and team members are adequately supported for the job tasks at hand
- Liaise with the customer and supervisors if concerns or issues arise that cannot be resolved at team leader level
- Other duties as assigned