IT / Manager

IT MANAGER – Windsor, ON

Full Time

Hearn Industrial Services

A Legacy With A Focus On The Future

We are looking for an IT Manager to strengthen the organization’s technology foundation, drive forward-looking initiatives, and build a disciplined, scalable IT department.

This role blends strategic thinking with operational accountability, with a strong emphasis on system reliability, failover planning, security and continuous improvement in a 24/7 production environment.

Salary

  • $90,000 per year

Qualifications

  • 10+ years in IT leadership within automotive, manufacturing, or logistics (3PL preferred)
  • Strong experience with:
    • High-availability systems and failover architecture
    • Implementing monitoring and alerting to drive proactive vs reactive support
    • Drive accountability, documentation, and structured execution across the team
  • Proven experience building or restructuring IT teams
  • Experience working in 24/7 production environments
  • Strong understanding of infrastructure, applications, and operational workflows
  • Proficient at speaking, writing, reading and comprehending English

 

Key Responsibilities

Strategic Partnership & Department Development

  • Partner with senior IT leadership to define and execute IT strategy
  • Evaluate current IT structure and recommend improvements to scale operations
  • Build a forward-looking roadmap aligned with business growth and customer demands
  • Introduce best practices in IT governance, structure, and accountability

High Availability & Infrastructure Resilience

  • Design and implement robust failover and disaster recovery strategies
  • Ensure high availability of critical systems
  • Identify single points of failure and eliminate operational risks
  • Lead business continuity planning and testing
  • Implement server failover, database replication and disaster recovery strategies
  • Ensure internet redundancy (dual ISP), firewall/switch failover, and network segmentation (VLANs)
  • Oversee VPN architecture (site-to-site and remote access) for secure, stable connectivity
  • Identify and eliminate single points of failure across all critical systems

Technology Evaluation & Innovation

  • Research and evaluate new technologies to improve operations and reporting
  • Support adoption of scalable solutions (cloud, hybrid infrastructure, etc.)

Operational Excellence & Discipline

  • Establish and enforce standards across IT operations and support
  • Improve incident management, change control, and deployment practices
  • Introduce metrics and reporting for system performance and team effectiveness
  • Drive a culture of accountability and structured execution

 

24/7 Support Model & Organizational Design

  • Design an IT organization that supports continuous operations across all shifts
  • Ensure proper layering between support and leadership roles
  • Define clear roles, responsibilities, and escalation paths

Collaboration & Business Alignment

  • Work closely with Operations and Leadership teams
  • Ensure IT is tightly aligned with production and customer requirements
  • Support customer audits and compliance