We are seeking a hands-on Tier Technician to provide on-the-ground support for daily operations in a fast-paced production and warehouse environment.
This role is responsible for resolving front-line technical issues related to scanners, printers, PCs, and production systems to ensure minimal downtime and continuous operations.
Salary & Shift
- $60,000 per year
- Shift C;
- Friday & Saturday: 6:00am to 4:30pm
- Sunday & Monday: 6:00pm to 4:30am
- Training will be on days Monday to Friday, 6:00am – 3:00pm
Qualifications
- 1–3 years of IT support experience (preferably in manufacturing or warehouse environments)
- Basic understanding of networking concepts (IP addresses, connectivity, Wi-Fi)
- Experience supporting scanners, printers, and desktop systems
- Familiarity with ticketing systems and incident tracking
- Strong troubleshooting and problem-solving skills
- Ability to work on-site and support off-shift or weekend operations as needed
- Proficient at speaking, writing, reading and comprehending English
Key Attributes
- Hands-on and responsive with a strong sense of urgency
- Comfortable working on a production floor environment
- Strong communication skills with both technical and non-technical users
- Ability to prioritize multiple issues in a fast-paced setting
Success in This Role Looks Like
- Minimal disruption to production due to IT issues
- Fast resolution of scanner, printer, and PC-related problems
- Clear communication and effective escalation of complex issues
- High user satisfaction from on-the-floor support
Key Responsibilities
End-User & Production Support
- Provide first-line support for warehouse and production users across all shifts
- Troubleshoot issues with production systems, including WMS, label printing, and scanning workflows
- Respond quickly to system interruptions to minimize operational downtime
Hardware Support (Scanners, Printers, PCs)
- Diagnose and resolve issues with RF scanners (e.g., Zebra), label printers, and workstation hardware
- Perform device setup, configuration, and replacement as needed
- Maintain printer uptime including label alignment, connectivity, and print quality
Desktop & Application Support
- Support Windows-based PCs, user logins, and desktop applications
- Assist with application errors, connectivity issues, and basic system performance troubleshooting
- Install and configure standard software and updates
Incident Management
- Log, track, and resolve support tickets in accordance with SLA expectations
- Escalate complex issues to Tier 2/3 support or network/system administrators when required
- Communicate clearly with users and provide timely updates on issue status