Overview
We are seeking a hands-on IT Supervisor to lead the day-to-day operations of our IT support functions within a fast-paced, 24/7 automotive environment. This role is responsible for ensuring system stability, supporting production, managing shift coverage, and driving consistent execution across IT support teams.
This role is highly operational and requires strong ownership, responsiveness, and discipline. The individual will report to the IT Manager.
Salary
- $70,000 per year
Qualifications
- 5+ years in IT support within manufacturing, automotive, or warehousing (3PL preferred)
- Experience supporting 24/7 operations
- Experience managing teams
- Strong troubleshooting and incident management skills
- Experience with ticketing systems and ITIL-based processes
- Proficient at speaking, writing, reading and comprehending English
Key Responsibilities
Operational Support & Stability
- Own day-to-day IT and Production Applications support across all shifts (24/7 operations)
- Ensure rapid response for production-critical systems
- Monitor network performance, identify connectivity issues, and assist in troubleshooting LAN/WAN, VPN, and Wi-Fi problems to ensure system uptime and reliability
- Support basic network security practices such as user access control, password policies, patching, and monitoring for unusual activity in alignment with company standards
- Act as escalation point for system issues impacting production
- Coordinate incident response, root cause analysis, and resolution tracking
- Ensure proper documentation of issues, fixes, and standard procedures
Team Leadership & Shift Coverage
- Build and manage a structured support model across days, afternoons, and nights
- Schedule and ensure adequate IT coverage aligned with production needs
- Lead, coach, and develop IT support analysts
- Drive accountability and performance management across the team
Process & Discipline
- Implement and enforce IT support processes (ticketing, SLAs, escalation paths)
- Standardize documentation for recurring issues and operational procedures
- Ensure adherence to change management and deployment controls
- Track and report on KPIs (uptime, response time, resolution time, recurring issues)
EDI & Systems Support
- Oversee inbound/outbound EDI transactions (ASN, releases, shipping, invoicing)
- Ensure EDI stability with OEM customers (Ford, Stellantis, etc.)
- Coordinate issue resolution with external partners and internal teams
- Support warehouse automation and reporting systems