The Quality Manager is responsible for leading the company’s quality assurance and compliance programs to ensure all services, processes, and deliverables meet customer, regulatory, and company standards. This role oversees site quality engineers and quality systems, manages internal and external audits, and drives continuous improvement initiatives to enhance operational performance and customer satisfaction within Hearn Industrial Services.
Salary & Shifts
- $90,000 to $110,000 CAD
- Day shift hours to be determined
Qualifications
- 7+ years of experience in Quality Management, preferably in automotive or 3PL/manufacturing environments
- Strong knowledge of ISO 9001 and/or IATF 16949 standards
- Experience with PPAP, FMEA, Control Plans, and 8D methodologies
- Previous supervisory or leadership experience required
- Excellent problem-solving, analytical, and data-driven decision-making ability.
- Effective communicator with both internal teams and customers
- Strong knowledge of Microsoft applications such as Word, Excel, and Power Point
- Education: A bachelor’s degree in quality management, industrial engineering, Advanced degrees or certifications in quality management such Six Sigma, Lean, ISO would be an asset
- Proficient at speaking, writing, reading and comprehending English
Responsibilities and Duties
- Quality Management System (QMS)
- Develop, implement, and maintain company-wide Quality Management System in alignment with ISO/IATF and customer-specific requirements
- Create, implement, and maintain document management strategies
- Ensure document control, process standardization, and consistent adherence to quality procedures
- Coordinate management reviews and lead corrective/ preventative actions process
- Other duties as assigned
Audits & Compliance
- Plan, schedule, and oversee internal quality audits
- Lead customer and third-party audits, ensuring timely closure of findings
- Maintain compliance with safety, environmental, and customer standards
- Customer Quality Interface
- Manage customer scorecards (Super G) and 8D responses
- Collaborate with Operations, Engineering, and Project Management to ensure timely and effective resolution of customer concerns
Quality Engineering & Support
- Support new project launches through quality plan creation (PFMEA, Control Plans, Inspection Instructions)
- Collaborate with Engineering on process validation and process capability analysis
Training & Development
- Ensure corporate and operations teams are properly trained in quality procedures
- Partner with Training & Development team to integrate standards into onboarding and training processes
Continuous Improvement
- Monitor root cause and corrective action activities for internal and external issues
- Identify and implement improvement projects to reduce rework, fall out, and waste
- Track and drive improvements in key quality KPIs (PPM, audit findings, customer complaints)
Reporting & Metrics
- Develop and maintain quality dashboard and reports for leadership review
- Monitor and report key metrics such as customer scorecards, internal fall out rates, audit findings, training and compliance rates, and corrective action status
- Present regular quality performance summaries to senior leadership