AODA Policy
Legacy Personnel Solutions values diversity in the workplace. All qualified candidates will be considered regardless of race, colour, religious beliefs, gender identity, sexual orientation, nationality or disability.
If you require accommodation because of a disability at any time throughout the recruitment or application process please notify Legacy Personnel Solutions.
Purpose and Scope
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is a Provincial Legislation with the purpose of developing, implementing, and enforcing accessibility standards to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures, and premises on or before January 1, 2025.
Ontario Regulation 429/07 entitled “Accessibility Standards for Customer Service” came into force on January 1, 2008. This regulation establishes accessibility standards specific to customer service for public sector organizations and other persons or organizations that provide services to members of the public or other third parties.
This policy is in accordance with the Accessibility Standards for Customer Service Ontario Regulation 429/07 and addresses the following:
- The provision of services to persons with disabilities
- The use of assistive devices by persons with disabilities
- The use of service animals by persons with disabilities
- The use of support persons by persons with disabilities
- Notice of temporary disruptions in services and facilities
- Staff training
- Customer feedback regarding the provision of services to persons with disabilities
- Notice of availability and format of documents and meetings
This policy applies to all internal employees of LEGACY PERSONNEL SOLUTIONS
Our commitment
The mission of LEGACY PERSONNEL SOLUTIONS is to provide the highest level of satisfaction for our employees, candidates, and clients.
In fulfilling our mission, LEGACY PERSONNEL always strive to provide its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way to other customers.
Telephone services
We are committed to providing a fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.
We will offer to communicate with customers by other means when telephone communication is not suitable for their communication needs or is not available.
Assistive devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our services.
Billing
We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in alternative formats upon request.
Use of service animals and support persons
We are committed to welcoming people with disabilities who are accompanied by a service animal or support persons on the parts of our premises that are open to the public and other third parties.
Notice of temporary disruption
LEGACY PERSONNEL SOLUTIONS will provide customers with notice in the event of a planned or unexpected disruption in the facility or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed in the area to which it applies.
Training for Staff
LEGACY PERSONNEL SOLUTIONS will provide training to all internal employees. All new staff will be provided with training within the first month of employment.
Training will include the following:
- The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing LEGACY PERSONNEL SOLUTIONS
- LEGACY PERSONNEL SOLUTIONS’s policies, practices and procedures relating to the customer service standard.
Communication
LEGACY PERSONNEL SOLUTIONS will communicate all policies pertaining to the Accessibility for Ontarians with Disabilities Act by displaying all policies.
Modifications to this or other policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of LEGACY PERSONNEL SOLUTIONS that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions about this policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred LEGACY PERSONNEL SOLUTIONS.
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